FAQs

Sometimes, things just go wrong. But there's usually an easy fix! Try our helpful guides below to see if we can answer your issue. If you can't find the answers you need, or are still experiencing issues with the website please don’t hesitate to contact a member of the Safety Thermometer team at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are having trouble saving your Safety Thermometer data, specifically if the save window is getting stuck on the ‘Preparing to send data to server’ message (as shown below) then the issue is probably the compatibility mode. This Guide is for Internet Explorer 9 - You can check which version of IE you have using the guide on this page.

If you are having trouble saving your Safety Thermometer data, specifically if the save window is getting stuck on the ‘Preparing to send data to server’ message (as shown below) then the issue is probably the compatibility mode. This Guide is for Internet Explorer 10 - You can check which version of IE you have using the guide on this page.

Are your icons looking funny? 

Have you just been baffled by random characters next to buttons or in text like the below?

Are you using Internet Explorer?

This could be due to IE settings - your system might have font downloads switched off. but don't worry this is relatively straightforward to fix.

 

If you are having trouble saving your Safety Thermometer data, specifically if the save window is getting stuck on the ‘Preparing to send data to server’ message (as shown below) then the issue is probably the compatibility mode. This Guide is for Internet Explorer 8 - You can check which version of IE you have using the guide on this page : Which Version of IE do I have?

This site uses cookies. Without the cookies you would need to login separately to every page that was protected.

If cookies are disabled in your browser the login system won't work and you will not be able to access any non public pages

Please ensure cookies are enabled

I've received the error message "The Application experience an internal error loading the SSL libraries" and it won’t open the document! What can I do?

 

Many of the error messages that pop up from the safety thermometer stem from using an out-dated version of Internet Explorer. To find out which version of Internet Explorer you are using please follow these simple steps.

While we take every care to make the System compatible with a wide range of web browsers it is not possible for us to anticipate every possible combination of browser and configuration.

If you come across issues using this site it is usually a good idea to grab a friendly local IT guy to check any potential local issues first!

We will support and regularly test the site using the majority of browsers currently in use, specifically the following browsers :

  • Internet Explorer (IE) 9,10 and 11
  • Edge – latest version
  • Google chrome - latest version
  • Firefox - latest version
  • Opera - latest version
  • Safari – latest version

 

For users still on IE8 we will try to ensure minimum functionality and endeavour to support older versions on a reasonable effort basis, however, it should be noted that as of 12 January 2016 only the most current version of IE will receive technical support and security updates from Microsoft.

We would recommend that browser versions are kept up to date to ensure the best functionality and security, see https://support.microsoft.com/en-gb/lifecycle#gp/Microsoft-Internet-Explorer.

This site is designed to be mobile device friendly and has been built with the responsive bootstrap framework.

This also means we use responsive media queries and font downloads to create a nice user experience (we hope!)

This site should not need any active X controls or plugins to work.

Yes we do use cookies to enhance your user experience.